Instructional Designer

Job Description

What You'll Do

As an Instructional Designer, you'll play a critical role in elevating employee performance by designing modern, learner-centric training solutions that deliver measurable business results.

Key Responsibilities:

• Partner with business leaders, trainers, and subject matter experts to identify learning needs and performance gaps.
• Design engaging instructor-led, virtual, eLearning, and blended learning solutions using proven instructional design frameworks such as ADDIE and SAM.
• Develop compelling learning journeys, curriculum maps, storyboards, assessments, job aids, and learner resources.
• Create interactive eLearning modules using tools such as Articulate Storyline, Adobe Captivate, and other digital learning platforms.
• Transform complex information into clear, engaging, and results-driven learning experiences.
• Design learning content that supports operational excellence, leadership development, compliance, and customer experience initiatives.
• Measure learning effectiveness through assessments, feedback, performance metrics, and business impact analysis.
• Continuously improve content based on learner insights, emerging trends, and stakeholder feedback.
• Support Learning Management System (LMS) integration, content deployment, and maintenance.
• Ensure all learning materials align with branding, adult learning principles, and accessibility standards.
• Manage multiple projects simultaneously while delivering high-quality outputs within timeline expectations.

Qualifications

What We're Looking For

Required Qualifications:

• Experience in Instructional Design, Learning & Development, Curriculum Development, Training Design, or related fields.
• Strong understanding of adult learning principles and modern instructional design methodologies.
• Hands-on experience with eLearning authoring tools such as Articulate Storyline, Adobe Captivate, or similar platforms.
• Experience creating digital learning assets, assessments, simulations, and multimedia-based content.
• Familiarity with Learning Management Systems (LMS), SCORM standards, and learning technologies.
• Exceptional communication, stakeholder management, and project management skills.
• Strong analytical skills with the ability to leverage data to improve learning outcomes.
• Ability to thrive in a fast-paced, collaborative, and results-oriented environment.

Preferred Qualifications:

• Experience in instructional design within BPO, customer experience, shared services, technology, or corporate environments.
• Knowledge of graphic design, video editing, animation, or multimedia production tools.
• Experience leveraging learning analytics, learner engagement data, and performance dashboards.
• Familiarity with accessibility standards and inclusive learning design practices.
• Exposure to AI-enabled learning tools and emerging digital learning technologies.

Additional Information

Why Join Sutherland?

✅ Be part of a global organization known for innovation and operational excellence.
✅ Design learning experiences that impact thousands of employees worldwide.
✅ Collaborate with business leaders, learning experts, and high-performing teams.
✅ Gain exposure to cutting-edge learning technologies and digital transformation initiatives.
✅ Enjoy continuous growth, development opportunities, and a culture that values creativity and innovation.

Ready to Make Learning More Impactful?

If you're a creative storyteller, strategic thinker, and learning professional who enjoys building meaningful learning experiences that drive performance, we encourage you to apply and be part of Sutherland's growing Learning & Development community.