Senior IT Specialist
🌟 We're Hiring: Senior IT Specialist! 🌟
We are seeking an experienced and proactive Senior IT Specialist to join our team in Taguig City, Philippines. The ideal candidate will bring a strong technical background, problem-solving skills, and hands-on experience in managing IT infrastructure and support within an office environment.
📍 Location: Taguig City, Philippines
⏰ Work Mode: Work from Office
💼 Role: Senior IT Specialist
Key Responsibilities:
User Support:
- Act as the first point of contact for users seeking technical assistance via phone, chat, and email.
- Diagnose and resolve technical hardware and software issues.
- Provide guidance and support for various IT-related queries.
Incident Management:
- Log and track incidents and service requests from identification through resolution.
- Escalate unresolved issues to higher-level support teams when necessary.
- Ensure timely and effective resolution of issues to meet service level agreements (SLAs).
Communication:
- Communicate effectively with users to understand their issues and provide clear instructions.
- Keep users informed about the status of their requests and any changes or updates.
Documentation:
- Document all support activities, including issue details and resolutions, in the service desk system.
- Maintain and update knowledge base articles to assist with future troubleshooting.
Client/SystemsMaintenance:
-Knowledgeable on how toOnboard/Offboard a user systemviaMicrosoftIntune
- Perform routine system maintenance and updateson client systems.
- Assist with the deployment of new software and hardware.
-User/group account management/administration on O365.
Networking:
-Knowledge of network troubleshooting, investigation, and isolation for LAN/WIFI/WAN.
- Regularlymonitoroffice network and system connectivityandreportto Infrastructure team forescalation/assistance.
Security:
- Provide basic onlineITsecurity advice and support.
- Ensure compliance with company security policies and procedures.
Skills and Qualifications:
Skills:
Technical Skills:
Proficiency in troubleshooting hardware and software issues.
Knowledge of operating systems (e.g., Windows, macOS, Linux).
Familiarity with IT service management tools (e.g.,FreshService, ServiceNow).
Communication Skills:
Strong verbal and written communication skills.
Ability to explain technical issues to non-technical users clearly and concisely.
Problem-Solving Skills:
Analytical thinking to diagnose and resolve technical problems.
Ability to prioritize and manage multiple tasks effectively.
Customer Service Orientation:
Friendly and patient demeanor to provide excellent customer service.
Ability to remain calm and professional under pressure.
Organizational Skills:
Efficient in documenting support activities and maintaining records.
Ability to follow processes and procedures accurately.
Qualifications:
Education:
A bachelor's degree in a related field (e.g., Information Technology, Computer Science) is preferred.
Certifications(optional but beneficial):
CompTIA A+
ITIL Foundation
Microsoft Certified: Modern Desktop Administrator Associate
CCNA (Cisco Certified Network Administrator)
Experience:
Previous experience in a technical support or customer service role is advantageous.
Familiarity with remote support tools and techniques.
At least3-7years’ experiencewith Microsoft 365 administration.
At least3-7years’ experience with networking(routers, switches, firewalls)
Solid understanding of TCP/IP, DNS, DHCP,andVLANs
Experience with Unified Communications &cloudvoice/telephony systems
Experience in global ormultisiteenterprise environments
Other Requirements:
Ability to workonshifts, including night shifts and weekends.
Strong attention to detail and a proactive approach to identifying and resolving issues
Ability to work independently and as part of a team.
If you're ready to take your IT expertise to the next level in a dynamic workplace, apply now! 🚀