Outbound Telemarketer / Sales Development Representative (B2B)
Job Summary
We are looking for a highly motivated, resilient, and energetic Outbound Telemarketer to join our growing team. In this role, you will be the first point of contact between the client and local businesses across the Raleigh/Wake County area. Your primary mission will be to make outbound B2B cold calls to introduce our top-tier communication services, identify pain points with their current phone providers, and set qualified appointments for our technology experts.
If you have a hunter mentality and a knack for starting conversations with business owners, we want you on our team!
Key Responsibilities:
Conduct a high volume of daily outbound B2B cold calls to local businesses in the Raleigh area.
Introduce and articulate the value of Cloud Service Networks’ solutions, including VoIP desk phones, AI IVR systems, and SD-WAN failover internet.
Navigate past gatekeepers to identify and connect with key decision-makers.
Uncover prospective clients' current telecommunication pain points (e.g., dropped calls, expensive outdated equipment, lack of internet backup).
Qualify leads and schedule discovery calls or site surveys for our senior sales team.
Maintain accurate, up-to-date records of all call activities, notes, and prospect statuses in our CRM system.
Consistently meet or exceed weekly/monthly quotas for calls made and appointments set.
Requirements
Proven experience in outbound telemarketing, B2B cold calling, or as a Sales Development Representative (SDR).
Exceptional verbal communication, enunciation, and active listening skills.
Strong ability to handle objections gracefully, pivot conversations, and maintain a positive, professional attitude.
Tech-savvy with the ability to quickly learn the basics of VoIP, unified communications, and AI call features.
Self-motivated, goal-oriented, and reliable.
Familiarity with the local Raleigh business landscape is a strong advantage.
Benefits
- Paid Leaves & Birthday Off: Take time when you need it, and convert unused leave into cash! Plus, enjoy an extra day off on your birthday.
- Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
- Performance-Based Salary Increase: Enjoy a raise after regularization.
- Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.
- Employee Recognition: Be rewarded for your hard work with incentives and recognition.
- Engaging Team Activities: Join in on Family Days, Summer Splash, and other fun events that strengthen the iReply community.