Back Office Agent

Position Description: The Back Office Agent Senior Analyst is responsible for accurately reviewing, validating, and entering information from insurance application documents into company systems. This role ensures that all application data, supporting documents, and policy related information are complete, accurate, and compliant with established business rules and quality standards. The Analyst plays a critical role in supporting efficient new business processing while maintaining service level agreements and high accuracy standards.

Your future duties and responsibilities:

• Receive and process insurance applications submitted via email, SFTP, and fax to email channels.
• Review application packages for completeness and required supporting documentation.
• Verify the presence of required signatures, forms, and attachments.
• Identify missing, incomplete, or inconsistent information prior to processing.
• Accurately enter application data into insurance administration systems.
• Update records while maintaining data integrity and confidentiality.
• Compare information across applications, supporting documents, and existing system records.
• Correct data entry errors and escalate issues when necessary.
• Meet/ exceed daily productivity and processing target, achieving quality and accuracy standards.
• Maintain processing turnaround time commitments.
• Participate in quality reviews and process improvement initiatives.

Required qualifications to be successful in this role:

• At least SHS Graduate and HS graduate (old curriculum)
• With at least 2 years back-office background in the BPO industry (any account)
• Amenable to work 100% onsite in Upper McKinley Hill, Taguig
• Amenable to work in a night shift schedule
• Data entry experience is a must
• Fast and accurate data entry skills
• Strong keyboarding and computer proficiency
• Ability to communicate clearly and effectively
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Demonstrates proficiency in handling scanned document and electronic records
• Ability to analyze and issue resolution
• Can follow detailed procedures and business rules
• Team player, flexible and can work under pressure
• Willingness to work on a permanent graveyard/night shift schedule
• Flexibility to render overtime or additional hours as required to meet business demands and service level commitments
• Strict compliance on attendance policy and adherence to scheduled work hours
• Amenable to Work from Office (WFO) on a daily basis or as needed
• Life Insurance or Health Insurance processing experience is a plus.

Skills:

• Analytical Thinking
• Communication
• Data Entry
• Data Management
• Data Validation
• English

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team—one of the largest IT and business consulting services firms in the world.