Delivery Manager (Japanese Bilingual)

Duties and Responsibilities:

• Ensure stable and healthy delivery during transition and operation.
• Work closely with Project team to meet expectations from client and Project team.
• Identify and drive process improvement opportunities to enhance efficiency and productivity.
• Ensure effective and accurate reporting to client, project team, leadership team as required.
• Able to resolve irregular and complex cases with expertise and insights to enhance customer satisfaction.
• Work with Project team to identify Process Change Requests (PCR) and provide data analysis as needed.
• Engage with employees on a monthly basis to keep the team morale and employee satisfaction.
• Ensure team utilization and team productivity.
• Ensure collaboration and cross support between Payroll and Benefit teams.
• Ensure team to comply with IBM BCG, Data Security & Privacy, Business Control regulations. Work with team members to establish Social Contract.

Required Skills

• Years of Relevant Experience: 8-10 Years
• Ensure stable and healthy delivery during transition and operation.
• Work closely with Project team to meet expectations from client and Project team.
• Identify and drive process improvement opportunities to enhance efficiency and productivity.
• Ensure effective and accurate reporting to client, project team, leadership team as required.
• Able to resolve irregular and complex cases with expertise and insights to enhance customer satisfaction.
• Work with Project team to identify Process Change Requests (PCR) and provide data analysis as needed.
• Engage with employees on a monthly basis to keep the team morale and employee satisfaction.
• Ensure team utilization and team productivity.
• Ensure collaboration and cross support between Payroll and Benefit teams.
• Ensure team to comply with IBM BCG, Data Security & Privacy, Business Control regulations. Work with team members to establish Social Contract.