Technical Support Specialist

JOB DESCRIPTION

Brief Description of the Job Role:

As our Technical Sales Consultant, you will help customers choose the right solar, battery storage, and related energy solutions for their requirements, applications, and budgets. Working onsite, Monday to Friday on Australian business hours, you will combine technical product knowledge with consultative selling, customer relationship management, and sales pipeline management. Your mission is to recommend suitable products and configurations, prepare accurate quotations, and guide customers through the sales process, while independently managing your enquiries and escalating complex cases when needed.

Key Responsibilities:

Technical Consultation & Customer Needs Analysis:

• • Understand each customer’s energy requirements, site considerations, budget, and goals, and recommend suitable solar panels, battery storage, inverters, generators, and related products within company guidelines. Refer requirements outside standard specifications to the appropriate technical or management personnel.

Consultative Selling & Sales Conversion:

• • Manage assigned enquiries from first engagement through quotation, follow-up, negotiation within approved parameters, and order progression, working toward individual sales, conversion, and revenue targets.

Quotation & Solution Preparation:

• • Prepare accurate quotations and standard system configurations, verifying specifications, quantities, compatibility, and pricing before sending. Coordinate with the relevant team on non-standard configurations or pricing exceptions.

CRM & Pipeline Maintenance:

• • Keep complete, up-to-date records of customer interactions, quotations, and opportunities in the CRM; prioritise and follow up within agreed timelines; and provide accurate pipeline reports to the immediate supervisor.

Objection Handling & Issue Resolution:

• • Address routine product, pricing, and compatibility concerns using approved information, and escalate complex technical questions, significant complaints, or commercial exceptions.

Cross-Functional Coordination & Handoffs:

• • Work with installation, technical support, logistics, customer service, and operations teams to ensure accurate handoffs and continuity from consultation to the next stage of the customer journey.

Product Knowledge & Sales Enablement:

• • Stay current on the product range and sales procedures, document recurring questions and objections, and recommend improvements to guides, FAQs, comparison materials, and templates.

Sales Performance & Continuous Improvement:

• • Meet agreed KPIs, take part in coaching and product training, apply feedback, and comply with approved sales processes and commercial guidelines.