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Service Desk Analyst (Hr)

Service Desk Analyst (Hr)

CgiNational Capital Region, Philippines
16 days ago
Job description

Position Description : Want to expand your experience in one of the world's largest IT and business consulting services firms?

JOIN CGI PHILIPPINES!

Your future duties and responsibilities :

  • Serve as the first point of contact for all HR-related queries and issues.
  • Assist employees with HR processes, policies, and procedures.
  • Provide support for HR systems, including troubleshooting and resolving issues.
  • Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking / reasoning skills.
  • Receive and respond to user inquiries and requests via phone, chat, portal and email.
  • Ensure fast and accurate turnaround of work.
  • Solve problems using agreed upon procedures.
  • Develop a comprehensive understanding and mastery of all HR Service Desk tools.
  • Remain updated on products, policy, procedure and other important operational issues.
  • Perform other duties as assigned

Required qualifications to be successful in this role : Educational Requirements

  • At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's / College Degree in Human Resource

    • HR Principles and Practices :

  • Understanding HR policies, employee lifecycle processes, and compliance.
  • IT Fundamentals : Basic knowledge of hardware, software, and networking.
  • HR and IT Systems : Experience with HRIS (e.g., Workday, ADP) and IT service management tools (e.g., ServiceNow) is a plus but not required.
  • Customer Service Principles : Best practices for ensuring user satisfaction.

    • Knowledge and Skills

  • Technical Skills : Troubleshoot basic IT issues, manage HR and IT systems, create and maintain documentation.
  • Communication Skills : Strong verbal and written communication, effective interpersonal skills.
  • Problem-Solving Skills : Analytical thinking, ability to handle complex issues with patience.
  • Organizational Skills : Attention to detail, ability to prioritize and manage multiple tasks.
  • Customer Service Orientation : Commitment to exceptional support and user empathy.
  • Team Collaboration : Effective teamwork, willingness to collaborate across departments.

    • Adaptability and Flexibility : Ability to handle changing priorities and unexpected issues.

  • Time Management : Balance responsibilities and meet deadlines, work independently and take initiative.

    • Others

  • Willing to work in shifts
  • Able to work well in a high-pressure environment
  • Flexible and able to adapt to changes quickly and think conceptually

    • Only candidates' applications meeting minimum qualifications will be processed.

    Successful candidates will enjoy these benefits when they join CGI :

  • Career Development
  • Multicultural Interaction
  • Hybrid Work Setup
  • Laundry Allowance
  • Rice Subsidy Allowance
  • Uniform Allowance
  • Share Purchase Plan (SPP)
  • Profit Participation Plan (PPP)
  • Provident Fund
  • Leave Entitlements
  • HMO Coverage (upon hire)
  • Extended HMO Coverage
  • Group Life Insurance
  • Health and Wellness Program
  • Member Referral Program
  • Special Meal Allowance
  • Member Assistance Program (MAP)
  • Corporate Social Responsibility Program

    • Skills : English Customer Service & Support Data Analysis