Business Unit Head

Job Title Business Unit Head / MLI HeadJob SummaryThe Meter Shop Operations Head is responsible for developing the business plan and overseeingthe day-to-day operations of the meter shop, ensuring that all activities related to the testing,calibration, repair, and maintenance of meters are carried out efficiently and in compliance withindustry standards and regulations. This role involves managing a team of technicians andsupporting staff, ensuring quality control, maintaining inventory of materials, and optimizing shopperformance to meet commercial goals. The Operations Head will also coordinate with otherdepartments to ensure timely delivery of services and contribute to process improvements and costmanagement strategies.Key Roles and Responsibilities

• Develop and implement the meter shop business plan to ensure that sales andprofitability targets are met.
• Responsible in acquiring training and service clients for meter testing, sealing and QA.
• Oversee and manage all operations within the meter shop, including testing, calibration,repair, and maintenance of meters.
• Lead, train, and supervise a team of technicians and support staff to ensure high-qualitywork and productivity.
• Develop and implement operational procedures and best practices to ensure the efficientfunctioning of the shop.
• Responsible in maintaining / trouble shooting all laboratory equipment.
• Monitor inventory levels of materials, parts, and equipment, and ensure timelyprocurement.
• Ensure all meter services are performed in compliance with industry standards, safetyregulations, and company policies.
• Accept and assist the Delivery and sealing of Energy Regulatory Commission (ERC) seals.
• Assist the ERC engineers that conduct inspections and process necessarydocumentations.
• Maintain and analyze operational performance metrics to identify opportunities forimprovement.
• Collaborate with other departments, such as Supply Chain, Research & Developmentand Sales, to ensure smooth operations and timely delivery of services.
• Coordinate with the manufacturing team regarding testing and QA concerns.
• Handle customer inquiries and complaints related to meter services and ensure customersatisfaction.
• Attend to electrical concerns of the company
• Prepare reports on operational performance, budgets, and inventory management forsenior management.
• Implement cost-control measures and optimize resources for effective budgetmanagement.
• Attend MANCOM meeting and other required corporate events;
• Support other Business ventures of the Company
• Complies with the proper operating procedures of safety and healthstandards / regulations.
• Support and Implement Environmental Management System with respect to their job.
• Adheres to Policies / Procedures, Employee Code of Ethics and Conduct, and CorporateGovernance regulations.
• Protects intellectual property, company proprietary and confidential information.
• Perform other duties & responsibilities related to his / her job as directed by superiorQualificationsEducation, Licenses and Certificates :
• Bachelor’s degree in Engineering, Operations Management, or related fields.
• Licensed Electrical EngineerRelevant Experience :
• At least five (5) years’ work experience in the same fieldKnowledge, Skills, Abilities :
• Proven experience in managing operations in a technical or service-oriented environment,with a focus on meter testing, repair, or maintenance.
• In-depth knowledge of meter testing standards, calibration procedures, and safetyregulations.
• Knowledgeable in different meter shop operation permits process & procedures.
• Entrepreneurial mindset with business development skills.
• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• Able to manage multiple priorities and projects.