IT Senior Network / Systems Engineer - Alabang

About the job : IT Senior Network / Systems Engineer (Alabang) | Onsite

Benefits :

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

15% Night Differential

24 Leaves Annually

Qualifications :

Bachelor's degree in computer science, IT, Engineering, or a related field

Minimum of 3 to 5 years of experience in IT and 3 years of networking experience

Preferably with extensive experience in computer network systems, database administration, and system management

Solid understanding and hands-on experience with switches, routers, and Cisco devices

Proficient in reading and creating network diagrams

Experience in Incident Management is a plus

Cisco Certified Network Associate (CCNA) certification required

If CCNA has expired, candidates must have relevant Cisco training and work experience.

Must be amenable to working in shifting schedules

Must be able to work on-site at Alabang US shifts

Immediate start preferred

Key Responsibilities :

Serve as the first point of contact for IT Services Support and Operations teams

Provide first-level incident and service request resolution, monitor availability and continuity of IT services

Coordinate with IT Asset Management and Audit teams to implement actions aimed at improving customer satisfaction

Implement technology migration and system upgrade plans for service-specific needs

Perform routine backup activities and ensure the redundancy of power, systems, and networks

Ensure adherence to IT service continuity processes and assist with troubleshooting escalated issues

Maintain and enhance system availability through proactive monitoring and adjustments

Assist in the development of network diagrams and support network architecture as necessary