IT Systems & Integrations Manager - Remote

Work Set-up : REMOTE

Work Schedule : 11 PM – 8 AM Philippine Time

Work Type : FULL TIME - CONTRACTOR

DUTIES and RESPONSIBILITIES :

• IT Ticket Management :

○ Administer and manage the IT ticketing system

○ Develop, implement, and refine IT support processes and workflows to ensure efficient

resolution of user issues.

○ Categorize, prioritize, and escalate tickets appropriately, ensuring timely responses and

resolutions.

○ Monitor ticket queues, identify recurring issues, and propose solutions for long-term

improvements.

○ Generate reports and analyze data to identify trends, performance metrics, and areas for

service improvement.

○ Develop and maintain a knowledge base for common IT issues and solutions.

○ Act as a central point of contact for IT-related queries and support requests.

○ Oversee the planning, design, development, and maintenance of integrations between

various business systems (e.g., ERP, CRM, E-commerce platforms, Marketing Automation, HRIS,

shipping software, financial systems).

○ Implement and maintain demand planning software once selected.

○ Audit and stabilize all existing integrations, especially high-volume flows (Sales Orders,

ASNs, Inventory Adjustments).

○ Manage and optimize critical SPS Commerce ASN sending for key partners, including

Ahold, Kehe, UNFI, and Quick Trip.

○ Lead the SPS - RJW integration efforts.

○ Finalize and push live for EDI (940 Order, 945 Order Fulfillment) Order

assignment / Fulfillment processes.

○ Oversee Fivestar - 945 Fulfillments on Sales Orders.

○ Serve as the primary technical liaison for Celigo + NetSuite flows, including proactive issue

triage and enhancement development.

○ Address and fix Celigo Amazon integration to capture Shipping boxes accurately and

prevent incorrect box invoice data.

○ Maintain and update SPS Commerce EDI maps for all relevant transaction sets (850

Purchase Order, 856 Advance Ship Notice, 810 Invoice, 940 Purchase Order, 945 Purchase Order

Change Request, 997 Functional Acknowledgment).

○ Build and test new API connections for inventory synchronizations and production status

updates with external partners (e.g., G3, Copackers, Shopify).

○ Work closely with business stakeholders to understand integration requirements and

translate them into technical specifications, especially for EDI transactions.

○ Identify, evaluate, and recommend integration tools and technologies (e.g., APIs, iPaaS

solutions, custom scripts) suitable for diverse data exchange needs, including high-volume EDI.

○ Collaborate with internal development teams, external vendors, and IT specialists to

implement and troubleshoot complex integrations.

○ Monitor the health and performance of existing integrations, proactively identifying and

resolving issues, particularly for mission-critical EDI and API flows.

○ Ensure data integrity and security across integrated systems, adhering to EDI and API best

practices.

○ Continuously seek opportunities to improve IT service delivery and integration processes.

○ Document integration logic, dependencies, and Standard Operating Procedures (SOPs)

for business continuity and knowledge transfer.

○ Recommend and implement process automation opportunities across systems, including :

■ Shipwell to NetSuite (Billing automation creation).

■ RF Smart - LPN pallet tags to strengthen inventory management.

■ Price Groups - Price Items for automated Cost populating.

■ Support the Customer Order Portal project to eliminate email orders using online

ordering, especially as the pilot moves from testing to live.

○ Provide maintenance and development support for NetSuite, including reporting,

scripting, workflows, future development, and assembly audit.

○ Contribute to the development of IT policies and best practices.

○ Act as a liaison between IT and various business departments to understand their needs

and provide appropriate solutions.

○ Facilitate effective communication channels for IT announcements, outages, and updates.

○ Work with an international team, adapting to different time zones and communication

styles.

○ Collaborate with designated security personnel or local IT teams who hold direct access

to critical systems, focusing on defining integration requirements and testing rather than direct

implementation of changes requiring root access.

QUALIFICATIONS :

equivalent practical experience.

integrations.

Zendesk, ServiceNow).

APIs.

(Advance Ship Notice), 810 (Invoice), 940 (Warehouse Shipping Order), and 945 (Warehouse

Shipping Advice).

platforms, and co-packers.

work effectively cross-functionally with IT and Operations teams.

explain technical concepts to non-technical audiences.

environment.

plus.

Nice to Have :