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IoT Application Support Specialist (API integration)

CartrackMakati, Metro Manila, PH

13 days ago

Job type

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Job description

Cartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a IoT Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities :

Providing technical support to teams within the organization when required
Resolve customers enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
Maintaining and updating technical documents and procedures
Identifying and resolving system issues
Perform daily system monitoring, verifying integrity and availability of Cartrack's application
Perform daily post installation / QA validation
Review systems and application logs for remote diagnostic of field devices
Provide training and assistance to users of Cartrack application systems
Provide on-site field support and installation
Verify completion of scheduled jobs
Internal IT support

Job Requirements :

Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience

Minimum 3 years of experience in the IT service industry.

Proficient in English

Excellent communication and interpersonal skills

Hands-on and a positive attitude

Technically independent with good initiative

Strong analytical problem-solving skills with an out-of-box approach in providing solutions

Willing to work onsite in Makati City and can do field work from time to time.

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Support Specialist Support • Makati, Metro Manila, PH

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