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Collections Specialist
Staff4MePH30+ days ago
Job type
- Quick Apply
Job descriptionPrior experience in commercial collections or accounts receivable is a must. (Must have experience collecting at least $10,000 or more.) Proficiency in using collection management software and MS Office applications. Strong negotiation and communication skills. Excellent attention to detail and ability to work effectively under pressure. Good problem-solving and analytical skills. Ability to handle confidential and sensitive information with integrity. Strong organizational and time management abilities. Ability to work independently and collaboratively in a team environment. Knowledge of legal and regulatory requirements related to collections is a plus. Skills : Excellent communication skills, both written and verbal Fluent in English, Required Strong attention to detail and follow-up Ability to work independently & adapt to a fast-past environment Collection Software Experience : Sage Intacct, preferred Proficiency in Microsoft Office including Excel, Outlook, Teams Salesforce
Responsibilities
- Conducts outbound collection calls in a professional manner to maintain customer relationships
- Instructs customers how to process payments via company’s online portal
- Provides daily, weekly tracking reports & metrics on outstanding AR
- Documents collection activity within company collections module and Excel
- Provides customer invoices and statements and contracts as requested by customer – reviews customer account information with customer
- Identifies and fully documents any disputed items from customers – coordinates with internal departments for resolution of disputes and ensures customer payment is received after dispute is resolved.
- Accountable for resolving client-billing problems and decrease accounts receivable delinquency
Requirements