BPO - AI Solutions Architect (Hybrid Setup)

Every superhero team needs its own Tony Stark, and Unity Communications is looking for an AI Solutions Architect to act as its own human J.A.R.V.I.S. Like Ironmans own AI, you're not in charge of building the suit (or in this case, the AI agents ), but you make sure they integrate with all the parts, work perfectly, and set customers up for success.

Youll help customers configure and optimize agentic tools that dont just work... They wow! You'll be the genius behind the curtain making sure everything integrates seamlessly, runs smoothly, and looks just as sleek as it performs.

Ready to channel your inner J.A.R.V.I.S.? Apply today!

How You Spend Your Eight Hours

• Help customers deploy their AI-powered voice and chat agents across various platforms
• Act as the POC for customers to ensure ongoing support and customer success
• Collaborate with engineers, project managers, and clients to map business workflows into AI agent decision trees
• Adjust agent responses, intent recognition, and NLP / NLU models to align with client goals
• Optimize AI agents with CRMs, ERPs, APIs, and other backend systems as needed
• Conduct QA cycles, troubleshoot issues, and optimize performance to reduce false positives or negatives
• Troubleshoot technical issues during go-live and ensure a smooth early-stage deployment
• Maintain clear records of agent configurations, flows, and system integrations

What You Must Possess

What You Shall Receive

What You Should Consider

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.