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Call Center Trainer Senior Associate | Alabang

Call Center Trainer Senior Associate | Alabang

TASQ Staffing SolutionsMuntinlupa, Metro Manila, Philippines
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Description : BPO Trainer Senior Associate

TASQ Staffing Solutions is seeking a BPO Trainer Senior Associate in Alabang.

Benefits :

  • Quarterly performance bonus.
  • Excellent career development opportunities with fast-track progression.
  • Maintain a healthy work-life balance.
  • Free HMO and Life Insurance coverage for employees and 2 dependents.
  • 24 annual leaves.
  • Convenient location within the Central Business District area.

Key Requirements :

  • Completion of a 4-year course.
  • Experience in team management or individual contributions.
  • Minimum of 5 years of work experience, with at least 3 years as a trainer in the BPO / shared services industry, specializing in training soft skills, effective communication, customer service, technical support, and culture.
  • Preferably with a background or knowledge in Tech Support.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and multitasking skills.
  • Willingness to work in a shifting schedule.
  • Willingness to work on-site in Alabang.

    • Job Responsibilities :

    Training Needs Analysis :

  • Accurately identify training needs.
  • Provide ongoing support on the floor to sustain learning and improve performance.

    • Curriculum and Course Design :

  • Demonstrate comprehensive understanding of course design methodologies.

    • Content Development :

  • Demonstrate comprehensive understanding of content development and adhere to appropriate methodologies.

    • Course Delivery :

  • Possess effective training techniques and methods.

    • Research Methodology :

  • Basic knowledge of research methodology and principles for ethical and effective research.

    • Partnering :

  • Collaborate closely with various functions and stakeholders.
  • Work effectively with client teams, ensuring cross-cultural communication.

    • People Management :

  • Build and lead cross-cultural teams.
  • Manage conflicts effectively.

    • Planning, Organizing, and Administrative Skills :

  • Perform administrative tasks such as attendance tracking, agent evaluation, training feedback, and utilization reporting.
  • Coordinate scheduling, CS domain, reports, and TIG / Facilities interactions.
  • Optimize available resources when scheduling training.
  • Ensure timely execution of training plans and delivery.
  • Identify opportunities to improve efficiencies within processes and the team.

    • Qualified candidates can expect interview invitations within 24-72 business hours. A follow-up text and email will be sent if the call is missed.

    Interviews can be arranged via Zoom, Skype, WhatsApp, or Teams upon request.