Data Support Analyst - Work from home

The Data Support Analyst provides essential support, focusing on the validation, analysis, and reporting of energy and sustainability data. This role ensures data accuracy, resolves usage and account alerts, and delivers reporting services that support compliance, efficiency, and stakeholder needs. With a strong focus on service delivery, teamwork, and continuous improvement, the Data Support Analyst helps optimise reporting processes and provides responsive assistance to internal teams, customers, and service providers.

Data Management & Reporting

• Resolve usage and account alerts in a timely and accurate manner.
• Log queries in the CRM system and ensure appropriate follow-up.
• Upload and validate interval data in in-house systems.
• Analyse and validate utility invoices, customer, supplier, and utility data.
• Produce regular and ad-hoc management reports using MS Excel, MS Access, and internal systems.
• Provide desktop energy efficiency analysis and advice reports.
• Assist in the development of online reporting services and in-house tools to support internal teams.

Energy Management Support

Stakeholder Service & Teamwork

Requirements

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity :

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Get the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

To learn more about us visit our socials :

Website : https : / / twoconnect.com.au /

Careers : https : / / apply.workable.com / twoconnect-careers /

LinkedIn : https : / / linkedin.com / company / twoconnectau

Facebook : https : / / www.facebook.com / 2woconnect /

Instagram : https : / / www.instagram.com / twoconnect_ /