Customer Success Manager

Job Description

This is a remote position.

Schedule : Monday to Friday, 9 AM to 5 PM (1-hour unpaid break)

Client Timezone : Eastern Time (Toronto)

Total Weekly Hours : 40 hours

Join a rapidly growing real estate marketing agency specializing in high-quality lead generation for brokers and brokerages across Canada and the U.S. Recently acquired and undergoing major strategic expansion, the company has scaled from 20 to 80+ active clients and continues to grow. They run Meta advertising campaigns and deliver full-service marketing solutions tailored to real estate professionals.

As the primary relationship manager for high-value clients, you’ll be the go-to expert guiding real estate agents and brokers through onboarding, platform setup, and ongoing campaign support. Your role ensures clients get the most out of their marketing investment while maintaining strong long-term partnerships.

Responsibilities

Run onboarding calls for new clients and assist with smooth platform setup

Conduct regular check-ins to maintain relationships and identify upsell or growth opportunities

Guide clients through Meta ads setup, including ad account transfers and access

Support clients through multi-step onboarding (Slack invites, platform logins, integrations, etc.)

Provide technical support and troubleshoot campaign issues as needed

Maintain consistent, proactive communication to drive satisfaction and retention

Act as the primary point of contact for all client-related inquiries

Track and document client feedback, issues, and improvements in CRM systems

Requirements

Excellent English communication skills with a confident, professional phone presence

Strong experience in client-facing or account management roles

Basic familiarity with Meta ads (or willingness to learn quickly) is a major advantage

High reliability and consistency in communication — non-negotiable

Experience working with professional service clients preferred

Bonus : Background in real estate, marketing, or lead generation

Comfortable using multiple communication tools and CRM platforms

Independent Contractor Perks

HMO coverage (available in eligible locations)

Permanent work-from-home setup

Immediate hiring

ZR_29226_JOB

Requirements

Excellent English communication skills with a confident, professional phone presence Strong experience in client-facing or account management roles Basic familiarity with Meta ads (or willingness to learn quickly) is a major advantage High reliability and consistency in communication — non-negotiable Experience working with professional service clients preferred Bonus : Background in real estate, marketing, or lead generation Comfortable using multiple communication tools and CRM platforms