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Spanish BPO Team Leader - BGC, Taguig
TASQ Staffing SolutionsTaguig, Metro Manila, Philippines30+ days ago
Job descriptionAmenable to working in shifting schedules. Amenable to working ONSITE (BGC Taguig). Able to start ASAP Minimum experience of 4 years with customer service in the BPO / BPM industry Bachelor's degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz A minimum of 3 years in the role of a team leader MUST HAVE HANDLED A TEAM OF SPANISH-SPEAKING AGENTS DOING VOICE CALLS. Willingness to work in rotational shifts Effectively manage teams, including tasks such as resource planning, career planning, performance management, attrition management, etc. Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues Handle User / customer escalations and formulate actions to resolve any concerns and ownership till resolution Regularly formulate and execute internal and external governance Familiarize the team with the latest process update and changes, team and individual targets Identify process improvement ideas and mentor team members on implementing improvement ideas / Six sigma / lean projects
About the Job : Spanish Team Leader (Taguig) | Onsite
Benefits :
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 24 Leaves Annually
Qualifications :
Education and other requirements :
Job Responsibilities :
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Team Leader • Taguig, Metro Manila, Philippines