Travel Call Center Agent (CSR) - Cebu City - Onsite

About the job : Customer Service Representative (CSR) | Cebu | Onsite

Work Setup : 100% Onsite (Cebu City)

Shift : No Fixed Schedule

Responsibilities :

• Handle inbound customer inquiries via phone, email, and chat related to travel bookings, itinerary changes, cancellations, and other travel-related services.
• Provide detailed and accurate information about travel destinations, accommodations, transportation options, and travel packages.
• Assist customers in making reservations and bookings, ensuring all details are accurate and complete.
• Resolve customer issues and complaints with empathy and efficiency, escalating complex issues to higher-level support as needed.
• Maintain up-to-date knowledge of travel industry trends, regulations, and company policies to effectively assist customers.

Qualifications :

Benefits :

Upon regularization :