Retail Account - Voice / Chat Customer Service

As a Customer Service Representative - Retail Account (Voice / Chat), you will be the key point of contact for customers, delivering an exceptional customer experience through prompt and effective communication. This is a full-time role based in the Mall of Asia, Pasay City Metro Manila. The successful candidate will thrive in a fast-paced, customer-centric environment and be passionate about delivering world-class service.

What you'll be doing

Responding to customer inquiries and resolving issues via phone and chat channels

Demonstrating a thorough understanding of products and services to provide accurate and helpful information to customers

Identifying customer needs and recommending suitable solutions

Escalating complex issues to the appropriate team for resolution

Maintaining detailed records of customer interactions

Contributing to continuous improvement initiatives to enhance the customer experience

What we're looking for

Atleast HS (oldcur) / SHS Graduate / College graduate

At least 1 year of experience in a customer-facing role, ideally within a call centre or retail environment

Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support to customers

Strong problem-solving and critical thinking skills to effectively handle customer inquiries and concerns

Adaptability and the ability to thrive in a fast-paced, dynamic environment

Proficient in English, both written and spoken

Familiarity with basic office software (e.g. Microsoft Office, Google Suite)