Talent.com
This job offer is not available in your country.
Operations Support Associate

Operations Support Associate

RareJobQuezon City, Philippines
30+ days ago
Job description

What you’ll do : Lesson Management

  • Checks and monitors operational requirements

Inquiries Management

  • Handles and resolves all inquiries received within the service level agreement
  • Escalates all necessary transactions that involve a higher tier decision-making and / or processing
  • Ensures proper documentation of all transactions handled
  • Resolves all lesson disruptive issues whenever necessary to ensure lessons will proceed
  • Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support are shared and gathered from Tutors

    • Other tasks which may be assigned.

    What we’d like you to have :

  • Graduate of Communications / Sociology / Psychology / Industrial Organization / Communication Arts / Development Communication / Hospitality courses
  • Can successfully engage in multiple support tickets simultaneously
  • Detail oriented and can closely involve himself / herself with the team
  • Passion for excellent customer experience
  • Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
  • Excellent command in English language (Written and Oral)

    • Available Shift :

  • Weekdays (Th-F-M) : 3 : 00 PM – 12 : 00 AM, Saturday : 2 : 00 PM – 11 : 00 PM, Sunday : 1 : 00 PM – 10 : 00 PM

    • Rest Days : Wednesday & Thursday(Subject to change depending on demand and must be amenable working during weekend and holidays)

    Note : Please be advised that this is a FULL-TIME OFFICE-BASED position. This will temporarily be on a work-from-home setup until December 2024. All assessments will be done online.

    Not required, but very useful :

  • Customer Service Training
  • Personality Development Training
  • Total Quality Management – Voice of Customer
  • Knowledge on Customer Relationship Management (CRM)
  • Knowledge on Customer Lifecycle Management (CLM)
  • Knowledge on Complaints Escalation Process

    • What you’ll get :

  • PHP 16,000- 18,000 gross monthly salary
  • Additional PHP 2,800 WFH allowance monthly
  • Bi-annual appraisal and Performance-based rate increase and bonus
  • Fun company events and prizes
  • Day 1 HMO benefit with 1 dependent, leave credits, 13th month pay, referral monetary incentive, paid overtime, and Philippine holidays
  • Fun and youthful working environment that gives its employees chances for career growth
  • Work from Home Set Up until December 2024
    • Create a job alert for this search

    Operation Support • Quezon City, Philippines