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Operations Support AssociateRareJob • Quezon City, Philippines
Operations Support Associate

Operations Support Associate

RareJob • Quezon City, Philippines
30+ days ago
Job description

What you’ll do:

Lesson Management

  • Checks and monitors operational requirements

Inquiries Management

  • Handles and resolves all inquiries received within the service level agreement
  • Escalates all necessary transactions that involve a higher tier decision-making and/or processing
  • Ensures proper documentation of all transactions handled
  • Resolves all lesson disruptive issues whenever necessary to ensure lessons will proceed
  • Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support are shared and gathered from Tutors

Other tasks which may be assigned.

What we’d like you to have:

  • Graduate of Communications / Sociology / Psychology / Industrial Organization / Communication Arts / Development Communication / Hospitality courses
  • Can successfully engage in multiple support tickets simultaneously
  • Detail oriented and can closely involve himself/herself with the team
  • Passion for excellent customer experience
  • Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
  • Excellent command in English language (Written and Oral)

Available Shift:

  • Weekdays (Th-F-M): 3:00 PM – 12:00 AM, Saturday: 2:00 PM – 11:00 PM, Sunday: 1:00 PM – 10:00 PM
    Rest Days: Wednesday & Thursday(Subject to change depending on demand and must be amenable working during weekend and holidays)

Note: Please be advised that this is a FULL-TIME OFFICE-BASED position. This will temporarily be on a work-from-home setup until December 2024. All assessments will be done online.

Not required, but very useful:

  • Customer Service Training
  • Personality Development Training
  • Total Quality Management – Voice of Customer
  • Knowledge on Customer Relationship Management (CRM)
  • Knowledge on Customer Lifecycle Management (CLM)
  • Knowledge on Complaints Escalation Process

What you’ll get:

  • PHP 16,000- 18,000 gross monthly salary
  • Additional PHP 2,800 WFH allowance monthly
  • Bi-annual appraisal and Performance-based rate increase and bonus
  • Fun company events and prizes
  • Day 1 HMO benefit with 1 dependent, leave credits, 13th month pay, referral monetary incentive, paid overtime, and Philippine holidays
  • Fun and youthful working environment that gives its employees chances for career growth
  • Work from Home Set Up until December 2024
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Operations Support Associate • Quezon City, Philippines

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