Accounts Receivable Collections Associate

General Description

The Accounts Receivable Collections Associate will be responsible for ensuring the accuracy and integrity of financial records related to retail customer accounts. This includes reconciling complex to advanced customer receivables across different sources and acting as the first point of contact with internal teams, external parties, and customers. The role will focus on resolving discrepancies, disputes, and deductions to improve DSO (Days Sales Outstanding) and overall working capital.

Key Responsibilities

Reconcile customer receivables across multiple sources to ensure accuracy of financial records.

Manage collections activities to reduce outstanding balances and improve DSO.

Act as the primary contact for internal teams, external parties, and customers on receivable-related issues.

Investigate and resolve discrepancies, disputes, and deductions in a timely manner.

Collaborate with cross-functional teams to drive resolution of outstanding accounts.

Prepare regular reports and analysis using Advanced Excel (SUMIFS, VLOOKUP, Pivot Tables) and ERP systems.

Support audits and ensure compliance with internal credit and collections policies.

Qualifications

Proficiency in SAP or other ERP / finance systems.

Advanced Excel skills (SUMIFS, VLOOKUP, Pivot Tables).

Strong attention to detail and accuracy in financial reconciliation.

Effective written and verbal communication skills for engaging with customers and stakeholders.

Experience in accounts receivable, credit, or collections preferred.

Ability to work in a high-volume, deadline-driven environment.