Accounts Receivable Associate_ Hybrid

Overall Responsibilities :

To process all queries and escalations in relation to Billing and Accounts Receivable processes. To accurately and comprehensively provides necessary resolution and recommendation to satisfy the requirements of customers or LSC points-of-contact within the defined Service Level Agreements.

Key Responsibilities :

• Conduct reconciliation of customer balances and be able to do cash application, journal entries, write-off and retainer offset activities.
• Processing of customer deposit refund.
• Coordinate with various teams within the GSC, centre teams and LSC teams as necessary to effectively close out any query or escalations.
• Escalation of critical issues to team leads and manager to help reach a quick resolution.
• Identify process improvements and deliver agreed process efficiency / effectiveness and contribute to improvement in other processes both within and beyond the team.
• Serve as SME and point of contact for aged customer balances.
• Responsible for reviewing and clearing customer account balances.
• Provide Reporting support to Team Leads and Manager.