It Helpdesk Support

It currently drives Digital Space in various channels such as cloud, mobile, SAAS, and similar progressive mediums.

Managed and consulting professional services are its premium on-demand industry customer value-add.

• Key Employment Benefits
• Medical Care & Hospitalization (HMO)
• Health, Life Insurance
• Paid Vacation and Sick Leaves
• Dental Care
• Performance Bonus
• DUTIES & RESPONSIBILITIES
• Reviews, analyzes and resolves user ticket requests on hardware, software and network related issues
• Investigates and interviews to diagnose root causes of the problems reported in ticket cases
• Follow up with clients on the issue closure and if the resolution permanently addresses the issue
• Defines alternatives or options if initial solution is not able to address the issue
• Documents the case procedures and generates step by step instruction for users if needed to simplify the case
• QUALIFICATIONS
• Familiar with any Service Desk or Helpdesk System to capture user requests and its status, preferably ServiceNow ticketing tool
• Knowledge in Active Directory and Office 365 configuration
• Ability to perform remote troubleshooting with Excellent communication in English, written or verbal
• Customer Oriented Attitude
• Benefits
• Work from home

Schedule :

• 8 hour shift

Supplemental Pay :

• 13th month salary
• Overtime pay

Ability to commute / relocate :

• Biñan City, Laguna : Reliably commute or planning to relocate before starting work (required)