Platform Financial Operations Associate

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs : Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

The Platform Financials - FinOps team is an integral component of all teams providing the backend support of Grab’s incoming and outgoing financial transactions. These are done through various partners such as banks, payment gateways, and other financial institutions. The team also handles various types of stakeholder issues and ensures to resolve them in a timely manner.

Get to know the Role

The Platform Financial Operations Associate will perform a various array of tasks related to supporting Grab’s business activities in the payments space. The potential candidate should ideally possess the following traits :

Be a good communicator and able to comfortably engage in collaborative conversation since there will be frequent dealings with both internal and external stakeholders

Capable of approaching problem solving in a logical manner, as the candidate may be faced with analyzing various situations needing further investigation

Be a process oriented individual with a good grasp of controls as the candidate will be tasked to handle transactions that will ultimately only have one method of resolution but may not be apparently clear

Comfortable with handling and interpreting data as these may be needed in the resolution of various incidents

The Day-to-Day Activities

Oversee GrabPay onboarding team to ensure timely (within SLA) and accurate information are recorded in the systems

Oversee TPA Relationship Management and issue troubleshooting

GrabPay Merchant Onboarding PIC for Audit checks

Driver voucher monitoring and growth

Handle projects for process enhancements and new products / services but not limited to the following :

UAT for Product Enhancements - Sales Force, Xtramile

Creation of Merchant Portal Account

The Must-Haves

Bachelor’s Degree in Finance, Marketing (or related)

At least 2 years of experience in customer relationship management.

Strong Excel skills, attention to detail and analytical skills

Team player with the ability to work across a matrix environment in a fast paced environment

Strong organizational skills with ability to manage multiple tasks

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.