Guest Relations & Booking CoordinatorBruntWork • Manila, 00, ph

Guest Relations & Booking Coordinator

BruntWork • Manila, 00, ph

1 day ago

Job type

Quick Apply

Job description

Job Description

This is a remote position.

Schedule :

35 hours per week
Friday to Tuesday, 08 : 00–4 : 00 CET (Oslo / Madrid Time)
With 1 hour unpaid break

Job overview

We are looking for a reliable and experienced Guest Relations & Booking Coordinator to manage guest communication, support our direct booking efforts, and ensure a smooth experience for guests across multiple platforms. This is a long-term, part-time role for someone who is proactive, detail-oriented, and comfortable working independently.

Key Responsibilities

Guest Communication

Handle real-time guest messages via Airbnb, Booking.com, WhatsApp, and email

Resolve guest concerns with professionalism and empathy

Provide timely responses and deliver excellent customer service

Manage escalation or conflict situations when needed

Marketing & Direct Booking Support

Promote and drive bookings through our direct website

Assist with lead generation and converting inquiries into confirmed bookings

Create simple marketing materials or updates using Canva

Support basic email campaigns and Google Business updates

Operations & Tech

Work confidently with Google Workspace and WhatsApp Web

Use tools like Canva for simple design tasks

Experience with Lodgify, Smoobu, or other PMS systems is a strong advantage

Familiarity with Notion, ClickUp, Trello, or CRM tools is a plus

Requirements

Strong experience managing guest communication on Airbnb and Booking.com

Excellent written and spoken Englis

Reliable, detail-oriented, and proactive work ethic

Stable internet connection

Comfortable working independently and handling guest-facing tasks

Ideal Candidate

You thrive in a remote environment, communicate clearly, and enjoy helping guests. You’re self-motivated, reliable, and committed to delivering an excellent experience from the first message to checkout.

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work-from-home

Immediate hiring

ZR_29724_JOB

Requirements

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Coordinator • Manila, 00, ph

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