Talent.com
CloudConsole
IT DispatcherCloudConsole • Makati, Metropolitan Manila Area, Philippines
IT Dispatcher

IT Dispatcher

CloudConsole • Makati, Metropolitan Manila Area, Philippines
30+ days ago
Job description

Duties and amp; Responsibilities:

  • Manage and respond to incoming calls for technical support requests and incidents from end users.
  • Perform triage to assess the severity and nature of reported incidents.
  • Prioritize and escalate tickets based on urgency and impact.
  • Provide timely and effective resolution of desktop issues within agreed service level agreements (SLAs).
  • Accurately document all incidents, actions taken, and resolutions in the ticketing system.
  • Monitor and track incident progress to ensure timely follow-up and closure.
  • Collaborate with team members to continuously improve triage and dispatch processes.
  • Stay updated with the latest technology trends and best practices in desktop support.

Qualification:

  • Bachelor and #x27;s degree in Information Technology, Computer Science, or related field.
  • At least 2 years of experience in desktop support, dispatching, or a related role.
  • Some background experience with desktop hardware and software, as well as troubleshooting will be an advantage.
  • Excellent problem-solving skills, with experience in incident management and ticketing systems.
  • Strong and effective communication skills, both verbal and written, to effectively interact with end users and technical teams.
  • Ability to work under pressure, multitask, and meet tight deadlines.
  • Detail-oriented with excellent organizational skills.
  • Familiarity with ConnectWise Manage and Ring Central is a plus

Work Shift, Schedule and Setup:

  • Work shift will be on a night shift (8:00 a.m. through 5:00 p.m. Central Standard Time) Monday through Friday. US morning hours
  • Will be doing hybrid setup with onsite work of per need basis.
Create a job alert for this search

IT Dispatcher • Makati, Metropolitan Manila Area, Philippines

Similar jobs

Network Administrator

Ecosanational capital region, ph

We are seeking a skilled Network Administrator/Engineer to design, manage, and optimize our network infrastructure.This role requires in-depth hands-on experience with networking devices and a stro... Show more

 • Promoted

IT Infrastructure & Operations Lead

PhilWeb Grouptaguig city, national capital region, ph

Responsible for managing IT infrastructure, network operations, and service delivery to ensure stable and secure IT operations in Taguig and support Pasig requirements.Manage network, servers, swit... Show more

 • Promoted

IT Delivery Manager

GSS HR Solutions Private Limtednational capital region, ph

Experience: 15+ years (10+ years in IT Delivery Management).Job type: Direct employment with Big4 company.The Delivery & Program Manager is responsible for end‑to‑end delivery excellence across the... Show more

 • Promoted

IT - SAP Business Warehousing Developer

Firefly Electric & Lighting Corporationnational capital region, ph

Reporting to: IT Manager - Business Analysis.The IT Senior Software Engineer for Reports is responsible for the requirements gathering and design phase to define business requirements and data flow... Show more

 • Promoted

IT Officer

Our ClientsMakati City, Metro Manila, Philippines, Metro Manila, Philippines
Quick Apply

The IT Officer is responsible for maintaining the company’s IT infrastructure, ensuring system reliability, and providing technical support to users.The role supports daily operations by managing h... Show more

Senior IT Auditor | Night Shift | Permanent Work From Home

MicroSourcingQuezon City, Metro Manila, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, an... Show more

IT Service Desk Manager | Hybrid Setup - Up to 110K Salary

RecruitNest ConsultingPasig, Metro Manila, Philippines
Quick Apply

Position Type: Experienced - Manager.Employment Type: Full-Time, Permanent (Direct Hire).Work Setup & Location: Hybrid (3-4 days onsite per week) - Ortigas, Pasig.Work Schedule: Weekdays; Mid Shift... Show more

IT Infrastructure Engineer

Questronix Corporationmanila, National Capital Region, PH
Quick Apply

Daily monitoring of IBM Tickets related to APIC .L1 support for APIC Issues .Deploy IBM APIconnect Software using Kubernetes .Manage and Maintain IBM Apiconnect Software .Manage... Show more

IT Manager

Ubiquity Global Services, Inc.BGC, Taguig, PH
Quick Apply

Job Summary:  The Service Delivery Lead is entirely customer-facing.Overseeing a range of functions to facilitate the delivery of superior services to the end-users to make sure that service d... Show more

IT Service Desk Analyst - Remote

Employment Heronational capital region, ph

Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since ou... Show more

 • Promoted

Senior Telecom Analyst (Hybrid) | BGC Taguig

Tasq Staffing Solutions, Inc.Taguig, Metro Manila, PH
Quick Apply

Contact Center omni-channel platforms and corporate telephony technologies.Expertise supporting the technology that enables our business and ultimately drives the customer experience is essential t... Show more

IT Service Delivery Senior Manager | Hybrid - Up to 220K Salary

RecruitNest ConsultingTaguig, Metro Manila, Philippines
Quick Apply

Position Type: Experienced - Senior Manager/Head.Employment Type: Full-Time, Permanent (Direct Hire).Work Setup & Location: Hybrid (3-4 days onsite per week) - BGC, Taguig.Work Schedule: Weekdays; ... Show more

L1 Service Desk Engineer-Dispatcher

ScalableOSMakati, 00, ph
Quick Apply

Inbound technical support (service desk) for managed service clients is a primary responsibility.This role is also responsible for assisting in the daily dispatch of service requests by both monito... Show more

IT Sr Director

Confidentialnational capital region, ph

Provides management coverage to multiple facilities.Manage the IT function and related operations to ensure effective, reliable and accurate IT services are provided to Business Operations and Supp... Show more

 • Promoted

IT Supervisor

MicroSourcingTaguig, Metro Manila, Philippines, Metro Manila, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.IT Supervisor – End-User Computing Group.Be part of a dynamic IT environment where you can lead technical teams, drive operational excellence, and support... Show more

IT Application Manager - CBS

Netbankcaloocan city, national capital region, ph

The IT Application Manager will lead our team in the deployment and provide support of CBS - Core Banking System of the bank.This position will be responsible for planning, coordinating, and execut... Show more

 • Promoted

IT Application Development Services Head

RCBCnational capital region, ph

The Application Development Services Head is responsible for providing overall leadership to the Applications Development function of the IT Shared Services Group, managing high-functioning teams i... Show more

 • Promoted

Senior IT Manager (Network and Infrastructure)

UNIQLOnational capital region, ph

In this role, you will utilize your people skills and project management skills to complete the IT deliverables needed to build New Stores.You will also own and drive Network Infrastructure Project... Show more

 • Promoted

Dispatch Desk Operator

Intelegencianational capital region, ph

We are seeking three highly organized and execution-driven Dispatch Desk Operators to support a fast-moving, international break-fix services environment.This is not a traditional help desk trouble... Show more

 • Promoted

IT Operations Engineer

MicroSourcingMetro Manila, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.FH | Shifting (dayshift mostly).Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid ti... Show more