Level Support - Team Manager - Taguig (start ASAP)

JD | Level Support - TM

Our most successful candidates will have

• A bachelor's degree or associate degree is preferred but not required.
• Minimum of 2 years experience in supporting a tech program.
• Experience in managing a team of 10 to 12 TSRs.
• Working knowledge of networking, Linux / Unix, macOS, Windows administration, patch deployment and system configuration, security, and Active Directory.
• Demonstrated leadership / people manager skills; the ability to take the lead in making improvements and resolving issues.
• Knowledge of metrics, their measurements, thresholds, targets, and process owners.
• Strong customer orientation when managing communications and issues.
• The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
• People management expert : Highest level of people management skills and conflict resolution skills; mentoring and training, including team building and morale-boosting exercises.
• A proactive attitude towards developing trust and professional rapport with team members; the ability to be a team player.

Job Responsibilities :