Call Center Agent

Job Responsibilities :

Assist customers with online orders, returns, and exchanges

Handle product inquiries and shipping concerns

Process refunds, replacements, and order cancellations

Track and update delivery status

Resolve customer complaints and escalate when needed

Provide accurate product and policy information

Ensure customer satisfaction and quality service

Meet performance targets and compliance standards

Collaborate with team members to improve support quality

BENEFITS : PHP15000 - PHP 16000

HMO, Paid Trainings

Government Mandated Benefits, 13th Month Pay

QUALIFICATIONS :

• College Graduate with 1 TO 3months BPO experience
• 1st Year College Undergraduate with 1 year BPO experience
• Proven experience in account management, sales or pitching, preferably in an e-commerce or retail environment.
• Strong communication and interpersonal skills.
• Problem-solving mindset with a focus on results.
• Self-motivated and able to work independently.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects simultaneously