Customer Service Manager Sm Tuguegarao

Build relationships with all customers who register with the Gift Registry to foster customer loyalty

• RESOLVE CUSTOMER COMPLAINTS

Handle customer complaints & resolve customer issues in a timely & proper manner convert complainants into loyal customers

• AUDIT STAFF

Make daily check on team's knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels)

• TRAIN CUSTOMER SERVICE SUPERVISORS

Coach & evaluate Customer Service Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis)

• Qualifications
• Preferably supervisor or 5 years & up experienced employee specialized in Customer Service or equivalent.
• Strong communication skills and phone etiquette.

Required language(s) : English, Filipino

Required Skill(s)

• Customer Service
• Basic computer skills (MS Office)
• Flexible to be assigned to work schedules supporting the retail operational hours
• Willing to be assigned in The SM Store - Tuguegarao
• Full-time positions available
• MANAGE CUSTOMER INTERACTIONS
• Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters
• BUILD CUSTOMER RELATIONSHIPS

Build relationships with all customers who register wit