Healthcare Collections Specialist

ISTA Solutions, an outsourcing / offshoring company, is in search of an experienced Healthcare Collections Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities :

• Review and analyze accounts receivables (A / R) reports to identify unpaid claims or patient balances
• Perform collection calls to patients / residents to resolve outstanding balances and secure payments
• Ensure accurate and timely documentation of all collection activities and account updates in the system
• Communicate professionally and empathetically with patients, clients, and billers
• Meet or exceed individual and team productivity and quality targets, including call handling metrics, collection goals, and documentation standards
• Work collaboratively with team members and supervisors to resolve account issues and escalate complex cases appropriately
• Maintain confidentiality and adhere to HIPAA and data privacy policies at all times
• Participate in training sessions, team meetings, and performance reviews as scheduled
• Demonstrate flexibility to adapt to process updates, client requirements, or additional tasks as assigned

Requirements

Benefits

What can we offer you?

Our commitment to you