IT Application Support Manager

Main Purpose of the Job:

• Coordinate with teams and resolve all complex application and system issues.

• Design and maintain expertise in flow of application process and systems related to company.

• Administer and resolve applications issues, provide updates and perform root cause analysis.

• Plan execute books and implement applications and configuration change procedures to ensure optimal quality assurance for all applications.

• Develop, sustain and evaluate delegated business processes and related applications.

• Supervise all alerts related to application and system procedures and provide services proactively.

• Maintain good professional relationships with counterparts of Operation and customer support departments.

• Perform root cause assessment and debug all issues on availability of applications.

• Coordinate with departments and administer code migrations in various environments and production outputs.

• Provide support and identify all issues and prepare appropriate documentation all issues and solutions.

• Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.

• Identify and provide resolutions ranging in complexity from medium to high.

• Working knowledge of SQL Databases & basic network configuration.

• Undergo a detailed study of the existing system and recommend installation or upgrade of a new system.

• Provide training to the users regarding any upgraded systems

• Confer with the project managers regarding any issues in data processing.

Key Accountabilities:

• Ensures that all assigned production support issues are properly logged/documented, prioritized and resolved.

• Ensures that all assigned) tasks are properly scheduled, staffed, and completed

• Effectively communicate and turnover support issues and status to Solutions Delivery Team for Level 2 Support Issues or to the 3rd party vendor.

• Create data extraction or report utilities

• Second level support on application inquiries or data extraction.

• Report Status of tasks

• Report status of requests items and incidents logged

• Strictly complies with corporate governance and principles, such as but not limited to Housekeeping, Safety, Environmental and Code of Conduct and Discipline.

• Provides and maintains data files and monitors system configurations to ensure data integrity.

• Provides reports of system usage, capacity and availability to management and users as per business requirements/compliance.

• Analyzes and resolves end-user systems-related problems that originate from the end-user and provides end-user training, when required.

Your Profile

• Knowledgeable in SQL scripting with programming background

• Knowledgeable in insurance is an advantage

• Strong understanding of systems and database.

• Troubleshooting and monitoring tools, techniques, and technologies.

• Able to follow the latest advancements in storage hardware, storage design and their impact to existing products and services.

• Experience establishing and documenting processes.

• Perform tasks as directed by management

• Able to work under minimal supervision

• With sense of urgency, Proactive, Fast learner

About AXA

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.

About the Entity

Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.

AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.

AXA now offers a complete range of products for all its customers’ insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.

AXA Philippines closed 2017 with billion in total premium income and billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.

AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.

The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.

What We Offer