Customer Service Representative
The Offer
- Opportunity within a company with a solid track record of performance
- Attractive Salary & Benefits
- A role that offers a breadth of learning opportunities
The Job
Your responsibilities will include :
- Manage incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods / tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.
The Profile
- SHS Graduate AY 2022-2023
- College graduates with or without experience / fresh grads are welcome to apply!
- High School Graduate, Vocational Graduate, or College Undergrad with at least 6 months International Voice Account BPO Exp.
- Must be amenable to work onsite.
- Must be amenable to work on night shift.
The Employer
Our client is an HR, Recruitment Services, and Business Process Outsourcing Company located in San Juan City, Philippines, aimed to provide workforce solutions in any vertical or industry.
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We are seeking a Customer Service Representative who is enthusiastic about working remotely (100. remote You must excel in being confident and effective on the phone when addressing customer concerns and gathering Handle and resolve customer complaints, feedback, and issues with empathy and patience Document customer interactions and transactions in the CRM system Engage in training and development to enhance customer service.
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Summary. A Customer Service Representative interacts with customers and acts as In addition, a customer service representative deals with, assists and helps resolve any customer with all calls and enquiries politely, courteously, professionally and assertively. Matching customer products and services. Provide well rounded, prompt, high quality, and professional client service service, problem solving and analytical skills. Ability to be flexible, adaptable and work
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the Order & Refund Return of products they've orderedQualificationsAt least 1 5 years' experience in Customer Service (Preferably BPO Industry)Previous experience in a customer support roleTrack record of over achieving
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