Crew Onboarding Executive

The Crew Account Growth Senior Executive ensures that e-wallet orders are inspected and processed accurately and in line with regulations in order to issue and deliver the e-wallet account and card to the users in a timely manner. As well as, assisting the business with effective commercial support related to e-Wallet customer accounts and operational processes across MarTrust.

Key Responsibilities :

• Assist crew and corporate clients with crew onboarding, e-wallet setup and card creation / shipping
• Coordinate with clients and internal parties on operational matters
• Handle customer inquiries and FAQs, escalating or resolving issues as needed
• Conduct e-wallet webinars and client visits to support customers as require
• Support the Commercial and Sales teams with customer-related questions
• Operational Support :
• Process e-wallet creation & card orders by collecting and accurate screening of user documents
• Assist with operational tasks and serve as a link between internal departments to resolve issues
• Collect documents based on standard operating instructions
• Reporting, Data & Improvement :
• Analyze customer behavior or data to identify needs and suggest improvements
• Proactively identify and suggest continuous improvement ideas

Requirements

Benefits