Outbound Call Center Manager

ReigniteIQ is an AI-driven automotive data intelligence platform that identifies exactly when consumers are back in the market for a vehicle. By tracking and analyzing millions of consumer signals, our Artificial Intelligence deliver high-intent buyers directly to dealerships. Dealers receive these leads at no upfront cost and only pay on a performance basis when a sale is made.

Were hiring a Senior Outbound Call Center Manager to lead our sales outreach efforts to US-based clients. This role demands a sharp communicator, a resilient seller, and a process-driven leader who can build systems, coach teams, and deliver results in a fast-paced environment.

Key Responsibilities

Build and manage outbound call center operations focused on US markets

Develop and refine SOPs for call workflows, objection handling, and gatekeeper navigation

Lead a team of sales agents, providing coaching and performance feedback

Handle escalations and guide agents through difficult customer interactions

Optimize CRM usage (Zoho) and team communication (Slack)

Track KPIs and continuously improve conversion rates and call quality

Collaborate with leadership to align outreach strategy with business goals

Ability to motivate team this may include helping to create daily pay bonuses for reaching sales goals, or bonus for being a top performer

Requirements

5+ years in outbound sales or call center management

Proven experience in cold calling and selling to US-based clients

Strong project-building background (campaigns, SOPs, team structures)

Impeccable English communication skills

Resilience in handling rejection and navigating gatekeepers

CRM experience (Zoho preferred); Slack for team coordination

Comfortable working in a high-performance sales environment

Bonus Points

Experience in B2B data or SaaS sales

Familiarity with lead generation and enrichment tools

Prior success managing remote teams across time zone