Store Manager

Duties and Responsibilities :

Ensure smooth day-to-day store operations including opening and closing procedures.

Implement and enforce store policies, SOPs, and mall regulations.

Coordinate with mall administration for permits, schedules, and maintenance issues.

Drive sales performance and meet / exceed monthly sales targets.

Monitor KPIs and develop action plans for continuous improvement.

Implement in-store marketing, promotions, and merchandising strategies.

Ensure excellent customer service standards are consistently met.

Address customer feedback, concerns, and complaints in a timely manner.

Train staff on service and product knowledge.

Lead, train, schedule, and motivate a team of store personnel.

Conduct performance evaluations and provide coaching or disciplinary actions when needed.

Ensure proper staffing levels for operational efficiency.

Manage inventory levels, stock replenishment, and stock rotation.

Oversee visual merchandising and product display according to brand guidelines.

Coordinate regular stock counts and manage loss prevention efforts.

Prepare sales reports, staff schedules, and other required documentation.

Qualifications, Skills and Experience :

Bachelor's degree in Business Administration, Management, or any related field.

At least 2-5 years of experience in a similar store or retail management role, preferably in a mall setting.

Strong leadership, organizational, and communication skills.

Proficient in MS Office and POS systems.

Customer-focused and results-driven.