This job offer is not available in your country.
Salesforce Support Specialist
Outsource AccessPH30+ days ago
Job type
- Quick Apply
Job descriptionBachelor's degree in Computer Science, Information Technology, or a related field. 2+ years of experience supporting Salesforce, preferably in a technical or customer-facing role. Familiarity with Salesforce CRM features, functionality, and application capabilities. Experience with data management tools and practices, including data import / export, cleansing, and reporting. Strong analytical skills for troubleshooting issues and proposing effective solutions. Excellent communication skills for interacting with users at all levels, both technical and non-technical. Ability to collaborate with cross-functional teams to implement system enhancements. Proficient in creating documentation and delivering training for end-users. Experience with integration tools like Zapier is a plus. Ability to work independently and as part of a collaborative team. Group Life Insurance Benefit Virtual Credit Card Paid Leaves Government Benefits Other exciting benefits to be discussed 13th month salary Overtime pay Night Differential
The Salesforce Support Specialist plays a critical role in managing and supporting our Salesforce environment, ensuring optimal user experience and system performance. This role involves responding to user inquiries, troubleshooting errors, assisting with system configuration, and acting as a liaison between users and the Salesforce development team. The ideal candidate will possess strong technical skills, a deep understanding of Salesforce, and a commitment to enhancing user satisfaction and operational efficiency.
Key Responsibilities :
- Error Troubleshooting : Monitor and resolve Salesforce and Zapier errors to ensure smooth operations.
- User Support : Provide expert assistance to users, addressing inquiries and resolving issues.
- Reporting & Dashboards : Create and manage Salesforce list views, reports, and dashboards.
- Data Integrity : Ensure data accuracy during process updates and new feature rollouts (ETL).
- Research & Support : Work with Salesforce support and third-party providers to resolve development issues.
- Quality Assurance : Test new features and updates before deployment to ensure functionality.
- User Feedback : Collect and analyze feedback to improve the Salesforce experience.
- Salesforce Configuration : Assist with configuring custom objects, workflows, and reports.
- Training & Documentation : Conduct training sessions and create user guides for Salesforce users.
- Access Management : Manage user access and permissions within Salesforce.
- Data Management : Support data migration, cleansing, and management tasks.
Requirements
Benefits
Supplemental pay types :