Client Support Analyst

Summary :

As a Client Support Analyst, you will have the opportunity to analyze complex software issues, engage with a worldwide client base, and provide an excellent customer experience every day. In this position, you will be the primary point of contact for a broad range of customers from financial and property management institutions, assisting with various questions and issues. The company relies on you to listen to and empathize with clients, using your troubleshooting skills, technical knowledge, and creativity to deliver effective solutions and a consistent, professional experience.

Responsibilities :

Respond to inbound requests from all channels (phone, portal, and / or chat) within prescribed service levels

Identify, assess, and resolve all new and existing concerns

Monitor, document, and manage the resolution process in a timely manner while effectively communicating status with clients to maintain a high degree of satisfaction

Qualifications :

Previous experience in customer service; technical support experience preferred

Bachelor’s degree or equivalent work experience

Strong customer focus and passion for support

Creative and curious troubleshooting mindset

Excellent organization and time management skills

Aptitude for technology

Professional written and verbal communication skills

Cultural Fit :

Customer-focused with a passion for delivering great support

Creative and curious problem solver

Acts with integrity, honesty, and inclusiveness

Action-oriented and responsive

Takes initiative and follows through efficiently

Keeps commitments with enthusiasm

Strives to exceed expectations

Embraces change and celebrates progress