613065BR Collections Analyst - Manila

Introduction

The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

Your Role and Responsibilities

As a Collections Analyst , youll be able to do the following tasks / function :

Manage assigned AR portfolio

Perform collection tasks based on prescribed Collection tactics defined in the system / tool.

Respond to inquiries from internal and external customers

Do a reconciliation of accounts or research on disputed AR

Coordinate resolution of customer disputes

Prepare or update Desktop Procedures (DTP)

Required Technical and Professional Expertise

Bachelors Degree in Finance, Accounting or other Business-related course

Good working knowledge of Accounts Receivables (AR)

Good understanding of Business to Business (B2B) collections concepts.

Ability to manage volume of accounts and work independently.

Ability to prioritize tasks, manage multiple priorities and tight deadlines

Good relationship-building skills and should be a Team Player

Proficient in using MS Excel.

Good communication skills, both in spoken and in written English, and has neutral accent

Preferred Technical and Professional Expertise

At least 1 yr. experience in collecting from corporate customers

Knowledge of various collection techniques is required

Knowledge of SAP or any collection tool will be an advantage

Experience in Customer Service / AR support or handling customer inquiries will be an advantage