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13 - Guest Happiness Representative (Csr - Work

Support ShepherdPhilippines, Philippines

4 days ago

Job description

Responsibilities

Handle all incoming Guest communications with a 5-minute response time or less

Handle all incoming Repair / maintenance calls and guest concerns by SOLVING the problem, keeping the guest informed during the process, and proactively communicating

Data entry for all things related to the role (we document everything)

Requirements

Must have Airbnb / VRBO or any property management experience (resolutions center, co-host, other property management, etc.)

Must have prior experience using IMO from the host side.

Meaning, that they've done Airbnb guest communications as a previous role ideally.

Property management experience is also highly preferred for dealing with hospitality-type guests
Salary
From Php50,000.00 per month
Benefits
Work from home

Schedule :

8 hour shift
Flexible shift
Experience
Airbnb (host side) : 1 year (required)
VRBO : 1 year (preferred)
Hospitality Management : 1 year (required)

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Csr • Philippines, Philippines