Technical Product Customer Support (SaaS Platform)

We’re looking for a customer-focused Technical Support Specialist with experience in SaaS platforms and data analytics . This role is ideal for someone who thrives in solving technical challenges, enjoys working with data, and has the ability to communicate solutions clearly to customers.

You’ll support finance and operations teams using our platform—helping them troubleshoot issues, optimize workflows, and unlock the full value of the product. If you’ve supported SaaS customers before, know your way around SQL queries, and are excited about fintech innovation, this role is for you.

🎁 Perks & Benefits

• 💵 Paid in USD (bi-monthly payouts : 15th & 30th)
• 🏖️ Up to 14 days of Paid Time Off annually (starting Day 1)
• 📅 Observance of Holidays (based on your location)
• 🏡 100% remote – work from anywhere
• 🤝 Collaborate with global customers and cross-functional teams (Engineering, Product, Success)
• 🚀 Be part of a mission-driven fintech company transforming how businesses manage cash flow

🧩 What You’ll Be Doing

🛠️ Customer Technical Support

📊 Data & Analytics

🤝 Collaboration & Continuous Improvement

✅ Who You Are

Bonus Points

📩 How to Apply

Please submit :

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

🧠 If you’re a problem-solver with a mix of technical savvy and customer empathy—we’d love to hear from you.

📋  Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients :

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.