Job Description
This is a remote position.
Schedule : 40 hours per week | must be available to work Pacific Time hours, 8 : 00 a.m.–5 : 00 p.m. (Monday–Friday)
About the Role
We are seeking a detail-oriented and persistent Accounts Receivables Associate to support property management operations. This role will report directly to the CEO and Controller, with responsibility for billing, collections, and resident account management. The ideal candidate will have prior experience in residential tenant debt collection, property management accounting, and a strong ability to communicate effectively with tenants and management staff. A positive, solutions-focused attitude and persistence are key to success in this role.
Key Responsibilities
Resident Liaison & Collections
- Send payment reminders via email, text, and phone calls; follow up with tenants and program staff to collect unpaid balances.
- Work with site managers and tenants on payment plans and updates.
- Review delinquency reports monthly with managers.
- Participate in phone or video meetings with site managers and agencies to coordinate collection efforts.
- Record rent receipts in AppFolio and ensure tenant accounts are accurate.
Rent Increase Processing
Draft rent increase proposals for manager review.Email rent increase letters to site managers for serving and mailing.Notify relevant housing programs (e.g., Section 8) of rent increases.Move-Out Accounting
Process charges, credits, and invoices for tenant move-outs.Follow up with site management staff for documentation on move-outs.Small Claims & Collections Processing
File small claims and coordinate with site staff on court appearances.File cases with collections agencies when required.Eviction & Nuisance Abatement Processing
Request inspections of delinquent units for abandonment checks.Draft and issue lease violation letters, 3-day pay or quit, and perform-or-quit notices.Ensure habitability inspections and reports are current before issuing notices.Compile documentation for attorneys to file unlawful detainers (UDs) and manage ongoing communication with legal teams.Maintain a shared drive tracker of nuisance and non-payment cases.Qualifications
Prior experience collecting residential tenant debt and processing unlawful detainers.Previous experience in property management or a related field.Strong problem-solving skills with persistence and attention to detail.Ability to multitask, prioritize, and work independently.Strong English verbal and written communication skills; negotiation experience preferred.Positive, customer-service oriented attitude.Experience with residential property management software (AppFolio strongly preferred).Tech-savvy, able to work effectively in a remote environment.Independent Contractor Perks
HMO Coverage for eligible locationsPermanent work from homeImmediate hiringZR_27143_JOB
Requirements
Advanced proficiency in QuickBooks Online HR experience with an AU-based client / company Strong understanding of Australian bookkeeping practices, including BAS Excellent communication and documentation skills Detail-oriented, self-managed, and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR_24527_JOB