ESG Help Desk Specialist

Let’s be #BrilliantTogether

Overview

TheESG Help Desk Specialistwill workwith subject matter experts within the Environment,Social andGovernance (ESG)business to manage our external facing communication withESGstakeholders.The individual will be responsible for coordinating timelyhandling of inquiries and requestsand partnering with various teams to both improve the quality of the responses and the organization of commonly asked questions.A successful candidatewill be aself-starter who is comfortable workingin a matrixed environment, develops a quick understanding of evolving ISS ESG products and services,iseffective at communicating acrossmultiple levelsofthe businessandisadept at building andmaintainingrelationships with teams across multiple functions and timezones.

Responsibilities

Manage incoming data, methodology, and product-related inquiries and requests, including owning astakeholdersupportemail inbox and managing astakeholder-facing service portal

Identifyand maintain list ofkey individuals internally across supported products to assist with 2ndlevel inquiry handling and validation of 1stlevel inquiry responses; develop and maintain relationships with those individuals

Coordinate with internal teams to ensure that every query is timely and accurately addressed

Stay up to date on evolving ESG service offerings

Enhance the ESG Helpdesk function by providing methodological and process enhancement suggestions and support implementation of service improvement

Development and maintenance of response history to ensureconsistencyin communication

Build and maintain process manual for handling of 1stand 2ndlevel inquiries and requests

Track inquiry metrics and provide period metrics reports to the ESG leadership team

Support the integrity of the Firewall between ISS ESG and ICS to protect the confidentiality and integrity of the ISS Research process.

Qualifications

Fluency in English required. Fluency in German, Swedish, a plus

Bachelor’s degree required, MBA or masters a plus

1-2 years ofrelevant experience in communication, ESG, other stakeholder facing roles

Proactive attitude, innovative, motivated, client-oriented,andcommercially awarethinker with strong attention to detail

ExistingKnowledge of ISS ESG researchandproducts aplus

Excellent organizational andcommunicationskills, particularly around communicating technical details to non-technical contacts

Absolute personal and business integrity

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What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire one another.

Let’s be #BrilliantTogether .

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

ISS ESG solutions enable investors to develop and integrate sustainable investing policies and practices, engage on responsible investment issues, and monitor portfolio company practices through screening solutions. ISS ESG also provides climate data, analytics, and advisory services to help financial market participants understand, measure, and act on climate-related risks across all asset classes. In addition, ESG solutions cover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunities.

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Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.