Store Manager (Kenangan Coffee - SM Megamall)

About Fredley Group of Companies

We are a food and restaurant service founded in 2014 by Avin Ong. We are a Philippine-based master franchise of more than 205 restaurants and cafes nationwide. Brands include Macao Imperial Tea, New York Fries and Dips, Nabe Japanese Izakaya and Hotpot, Mitasu Yakiniku, Liang Crispy Roll and Kenangan Coffee. For more details, please visit our website at and follow us on LinkedIn at

Job Description

Responsibilities

• Team Management : Supervise and lead a team of store staff, including baristas and cashier personnel. Create work schedules, assign tasks, and provide training to new employees. Foster a positive and motivated work environment by promoting teamwork and staff development.
• Customer Service : Ensure customers receive outstanding service by maintaining high standards of product quality and presentation. Handle customer inquiries, concerns, and complaints promptly and professionally. Train and coach staff in delivering exceptional customer experiences.
• Store Operations : Oversee daily store operations, including opening and closing procedures. Manage inventory levels, conduct regular stock checks, and place orders to maintain sufficient stock. Monitor and control operational costs to meet budgetary goals.
• Sales and Marketing : Set and achieve sales targets and KPIs. Implement sales strategies and promotions to drive revenue growth. Participate in local marketing initiatives to attract and retain customers.
• Quality Control : Ensure all products are prepared and served according to Macao Imperial Tea's quality and presentation standards. Conduct quality checks on ingredients, equipment, and finished products.
• Health and Safety Compliance : Maintain a safe and clean working environment by enforcing hygiene and safety standards. Adhere to local health regulations and food safety guidelines.

Qualifications

Additional Information

Benefits

What to do next?

For this role, please submit your resume. There will be an initial screening from our Talent Acquisition Team and a final interview with the Area Manager. We will only reach out to candidate(s) who passed our paper screening. Send your application now or refer a candidate to us. Thank you!

Employment type

Job function

Store locations

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