Email Chat Support / Back office

Respond to customer inquiries via phone, email, and chat.

Provide accurate information about products and services.

Resolve customer issues efficiently and professionally.

Maintain a positive and empathetic attitude towards customers.

Document interactions and update customer records accordingly.

Meet performance metrics and contribute to team goals.Educational Qualifications : High / Senior High School diploma required.

Experience Level : No prior experience is required; training will be provided.

Skills and Competencies : Proficient in English, excellent customer service, problem-solving abilities, strong technical skills.

Responsibilities and Duties : Assist customers via phone, resolve inquiries, provide information about products / services.

Working Conditions : Fast-paced office environment, may require flexible hours.

Qualities and Traits : Strong work ethic, empathetic, patient, and communicative.