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Desktop Support Officer

Desktop Support Officer

Axiom TechnologiesMakati, Metro Manila, Philippines
30+ days ago
Job description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at .

Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates

Roles and Responsibilities :

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting

IT Skills and Experience

  • Desired Experience :
  • Computer OS / Peripherals troubleshooting
  • Handling Different PC Operating Systems ( Windows 7 / 8 and 10)
  • Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
  • Basic knowledge of SOE and group policies
  • Printer support
  • Good knowledge of MS Office tools installation & troubleshooting
  • Excellent customer service and people skills
  • Field experience supporting a variety of technologies and services
  • Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
  • Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

    • Personal Attributes :

  • Excellent End-user computing skills.
  • Good knowledge of Infrastructure support.
  • Strong analytical and problem-solving capabilities
  • Well-organized and highly detail-oriented
  • Strong customer service ethic and great communication skills, both oral and written
  • Passionate about delivering quality no matter what you are doing
  • Can work both independently and in a collaborative team-oriented environment
  • A self-starter, motivated to push the limits and think outside of the box
  • Fondness for solutions that are simple, elegant, and effective
  • Ability to work with and maintain confidential information

    • In-depth knowledge of :

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PCLaptop hardware
  • PCLaptop peripherals, including printers
  • Mobile devices

    • Basic knowledge of :

  • Active Directory
  • Exchange
  • Apple OS
  • SCCM

    • IT Qualifications

    At least two of the following :

  • PCLaptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification

    • Experience in a similar role

  • 2-3 years of relevant experience.

    • What next?

    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @