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Billing Analyst | Hybrid
HRTXTaguig, Metro Manila, Philippines30+ days ago
Job descriptionProcess invoices for end-of-month client billing Issue invoices for new client agreements, including initial office fees and deposits Generate recurring monthly invoices for clients availing additional services Manage client renewals and expansions in the billing system Handle internal office relocations and adjustments in the billing system, including generating necessary invoices and credit notes Update and maintain accurate client records in the billing system Follow established procedures for issuing credit notes and processing waiver requests Reconcile invoices against statements to ensure accuracy Address and resolve billing disputes and inquiries from clients and internal stakeholders Ensure timely preparation of reports for management accounting purposes Guarantee accurate and timely monthly billing for assigned centers Maintain organized records of billing reports and supporting documents Provide clear instructions and helpful information to clients and team members regarding billing matters Respond promptly and accurately to helpdesk inquiries about billing and related issues Reinforce payment policies to customers in cases of payment issues Prepare and distribute monthly reports on schedule Efficiently manage billing setup and conduct payment method audits
Qualifications :
- College / Bachelor's Degree in Finance / Accounting / Banking or equivalent
- At least 2 to 3 years Experience of Customer Service / Finance processes within a multinational, shared service environment
- Strong written and verbal communication skills along with active listening
- Highly proficient in using various accounting and office applications
- Proficient in using Excel for data analysis (PivotTables, VLOOKUP, etc.)
- Dynamic, hands-on, proactive self-starter. Resilience is a must.
- Excellent analytical, problem solving and organisational skills
- Results driven
- Ability to adapt to change, demonstrating flexibility and ownership of the change
- Proven ability to deliver to tight deadlines
- Customer service approach, focused on serving all key stakeholders
- Excellent written and oral communication skills
Duties and Responsibilities :
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Billing Analyst • Taguig, Metro Manila, Philippines