Customer interaction : Answer incoming calls, emails, and chats from customers regarding inquiries, complaints, and requests.
Problem-solving : Identify customer needs, research issues, and provide solutions, aiming for first-call resolution.
De-escalation : Remain calm and professional when dealing with angry or dissatisfied customers, and de-escalate situations.
Documentation : Accurately document all customer interactions, issues, and resolutions in the company's system.
Information provision : Provide accurate information about products, services, and company policies.
Call Center Agent • Quezon City, National Capital Region, PH