Job Description
•Assists in achieving the team’s business objectives through his/her products: sales, revenue, profitability and cost; Takes part in determining revenue targets, support requirements, and expense budgets required in projects assigned to.
•Acts as the Co-Business Owners of the product/s and ensures timely product delivery and meets the optimum product performance
•Introduces new products and product innovation, formulates and recommends strategies and action plans to initiate enhancements for existing products and/or services.
•Coordinates with units concerned on product development process, together with project manager in major projects, to ensure timely delivery of product / enhancements.
•Prepares the necessary documentation and/or requirements for approval of various committees such as Concept Paper/Business Case, Business Requirement Documentation, Change Request Documentation, and other project documents as necessary; Correspondence letters with BSP for notification and/or approval purposes; Updated Product Manual, Standard contracts, and other documents relevant to implementation of new features or enhancements to product / service.
•Finalizes Service Level Agreement (SLA) between various business and operating units that will have a direct impact on the assigned project, if applicable.
•Co-formulates training programs, information and communication plans with Sales, Support, Marketing and/or PR team to pursue business growth.
Responsibilities
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