The Quality Analyst will be responsible for monitoring call, email and social media interactions made by Customer Service Officers and performs the role of key implementers of all quality initiatives of the Customer Contact Center.
The responsibilities we will trust you with:
• Completes the required number of quality evaluations on a daily basis, monitoring adherence to standards, policies and procedures in the handling of customer inquiries, requests and problems across all bank's products and services.
• Leads and / or participates in center support activities (e.g. coaching sessions, calibration sessions, focus group discussions, etc.)
• Facilitates basic Quality Training and certification for new Customer Service Officers, Quality Assurance Officers and Supervisors as needed
• Participates in scoping sessions and conducts UAT for projects as needed
• Monitors team performance, adherence to SLAs and resolves minor operational concerns in the absence of the Team Leader
The qualifications you should have:
• Graduate of any four or five-year course / Bachelor's Degree Holder
• At least 2 years of call quality monitoring experience in a call center
You must be willing to work onsite in any of the following locations: SM North, Greenhills, Makati, Pasay
Quality Control Officer • San Juan City, National Capital Region, PH
The Internal Controls Officer is responsible for evaluating and improving internal control processes to ensure compliance, operational efficiency, and financial accuracy across the organization.The... Show more
We are currently managing seven (7) ongoing projects across Greater Metro Manila in partnership with Manila Water and Maynilad Water Services, Inc.We are seeking QA/QC Engineers to oversee and ensu... Show more
We are looking for a Quality Manager to lead quality governance and drive continuous improvement within a key engagement.This role reports directly to the Quality Director and plays a critical part... Show more
The Financial Crime Unit (FCU) operates as a managed services delivery organization supporting global financial institutions with Know Your Customer (KYC), Customer Due Diligence (CDD), and financi... Show more
Junior Officer to Senior Manager.Store Quality Assurance Officer.In this role, you will conduct pre-audit, unannounced assurance reviews, and special reviews of store and cash center operations.You... Show more
Ensure timely incubation of QCAs in allocated processes and ensure QC deliverables (evaluations, reporting, feedback, reporting, etc.Assist in setting up the Quality Compliance function for busines... Show more
The role is central to ensuring the.This position collaborates across departments to strengthen the organization’s control environment and supports strategic decision-making by identifying control ... Show more
RETAIL QUALITY ASSURANCE OFFICER.The role partners closely with Retail Operations to conduct audits, manage non-conformances, oversee compliance with HACCP and regulatory requirements, and act as a... Show more
In this role, you will ensure the accurate and timely execution of quality assurance, compliance, and governance tasks within the Consumer Collections Group, helping the team meet SLAs for day-to-d... Show more
MasTec Communications Group is a leading national infrastructure construction company operating throughout the United States.MasTec Communications Group performs both wireline and wireless communic... Show more
Sales Advisors, ensuring exceptional service, compliance, and continuous improvement.Lead the implementation and standardization of quality processes, requirements, and guidelines.This includes, bu... Show more
Quality Engineer – SAP Specialist.You will lead the quality assurance lifecycle for complex SAP transformation projects within the KPMG Delivery Network.This role focuses on ensuring that SAP modul... Show more
To prepare and consolidate the regular operating statistics updates and compare results with the set and approved targets, analyze variances, and suggest plans to catch up the negative variances to... Show more
INTERNAL CONTROLS OFFICER (PROJECT-BASED).To support the Internal Controls Manager in ensuring that the organization’s internal control framework is designed effectively, operates as intended, and ... Show more
Are you passionate about quality, compliance, and delivering projects to the highest standards? Join our team as a.Develop, implement, and maintain Quality Management Systems aligned with standards... Show more
Collections Self-Assessment of low and medium risk processes in accordance with the approved manual and guidelines of Collections.Conducts validation and alignment with the approved criteria set of... Show more
Assistant Manager to Senior Assistant Manager.In this role you will ensure compliance with bank policies and regulations through quality assurance activities and monitoring of corrective actions to... Show more
Rippleffect Group) is an award-winning independent market research and consultancy company.Offering qualitative, quantitative, and mixed methods market research services globally, we are proud to b... Show more
Catalyst Brands brings together Aéropostale, Brooks Brothers, Eddie Bauer, Lucky Brand, Nautica and JCPenney, creating an unmatched portfolio of iconic retail banners that celebrate the essence of ... Show more
Leads the overall management, coordination, and integration of all.Nominated Subcontractors (NSCs).Acts as the focal point for resolving multi-trade conflicts, ensuring that all NSC scopes are full... Show more
){kind=logo}
){kind=logo}
){kind=logo}