Customer Sales Rep (Call Center Agent)

Job Title : Customer Sales Rep (Call Center)

Location : Remote (Preferred candidates from Philippines)

Salary : $1,000 - $1,400 USD / month

Hours : Flexible

About Us :

We provide high-quality dental solutions and patient care support. We’re expanding our remote team with skilled Customer Service Representatives focused on delivering exceptional assistance to our clients.

Role Overview :

As a Customer Service Representative, you will handle inbound and outbound calls, manage inquiries, and assist patients with their dental-related questions.

Key Responsibilities :

• Sales 70-100 outbound sales calls per day on average and have experience talking to cold leads and connecting with them based on our lead call process.
• Inbound & Outbound Support : Answer incoming calls and make outbound calls to assist customers with inquiries, resolve issues, and provide information on products and services.
• Problem Resolution : Identify, troubleshoot, and escalate complex issues to ensure swift and effective resolutions.
• Data Entry & Record Maintenance : Accurately document customer interactions, update records, and process information according to company standards.
• Customer Follow-Up : Conduct follow-up calls and emails to ensure customer satisfaction and maintain a high-quality customer experience.
• Product Knowledge : Stay informed about company products, services, and updates to assist customers accurately and proactively.
• Team Collaboration : Work closely with colleagues and supervisors to optimize processes, share feedback, and improve customer support standards.

Preferred Qualities :

Qualifications :